Frequently Asked Questions
Curious about how we work, what to bring, or how to get started? We’ve compiled the most common questions to help you feel confident and informed before diving in.
What makes Up Swim House different from other swim schools?
At Up Swim House, we prioritise small group classes, certified instructors, and a nurturing environment. We believe every swimmer learns best when they feel seen, supported, and safe — especially little ones!
Where are your lessons conducted?
Our lessons are conducted at various locations across Singapore. We offer flexibility to conduct lessons at public pools or private condominium pools, depending on your preference.
What is the duration and frequency of the lessons?
Our standard swimming lessons are 45 minutes long. The frequency of lessons can be customized based on individual needs and goals.
Are your coaches certified?
Our coaches are certified under NROC, SwimSafer, SSPA, Austswim, and are MOE registered. We also conduct in-house trainings to ensure our coaches are updated on the latest aquatic matters and teaching methods.
What should I or my child bring to the swimming lessons?
Participants should bring appropriate swimwear, goggles, a swim cap, and a towel. For certain programs, additional equipment may be required, which will be communicated by the coach.
Do you offer trial lessons?
Yes, we offer trial lessons for new students. This allows you to experience our teaching approach and facilities before committing to a full program.
What is your policy on missed lessons?
We understand that unforeseen circumstances can arise. If you need to miss a lesson, please inform us at least 24 hours in advance. We will do our best to arrange a make-up session, subject to availability
How do I register for a swimming program?
You can register by contacting us directly via phone at +65 8830 9092 or email at upswimhouse@gmail.com. Our team will guide you through the registration process.
Do you provide lessons for adults?
Absolutely! We offer swimming lessons for adults of all skill levels, from beginners to advanced swimmers looking to refine their techniques.
How do you ensure safety during lessons?
Safety is our top priority. We maintain small class sizes to ensure individual attention, and our coaches are trained in first aid and CPR. We also educate our students on water safety practices.
